IT helpdesk

Job Responsibilities:

• Receiving and conducting initial diagnostics of IT requests and issues from users;
• Providing technical support for operating systems (Windows 10/11) and office software (MS Office, Outlook, etc.);
• Setup and technical support of printers, scanners, IP phones, and other peripheral devices;
• Creating, modifying, and deactivating user accounts (based on Active Directory);
• Resolving daily technical issues related to Microsoft 365 accounts;
• Escalating relevant problems and directing them to the system administrator when necessary;
• Accurately documenting technical support activities and maintaining support tickets;
• Performing initial checks of local network connection issues and basic configurations (e.g., printer sharing, IP changes, etc.);
• Installing and performing initial setup of computers and other equipment.

Requirements:

• Higher education (in IT, Computer Science, or related fields);
• At least 1 year of experience in a relevant field;
• Knowledge of Windows operating systems and MS Office software;
• Ability to work with printers, networks, and computer hardware;
• Basic understanding of Active Directory and Microsoft 365;
• Knowledge of networking concepts (IP, DNS, Gateway, etc.);
• Ability to analyze and solve problems efficiently;
• Customer-oriented approach, patience, and the ability to explain technical issues clearly;
• Ability to work in a team and demonstrate a high sense of responsibility;
• IT certifications such as CompTIA A+, Microsoft Fundamentals are a plus;
• Fluency in Azerbaijani, and at least technical level of English proficiency.

Interested candidates are invited to send their CVs to [email protected] with the subject line “IT Helpdesk”.

Note: Only candidates meeting the requirements will be contacted.