Head of Patient Services Department

Job Responsibilities:

• Supervision of uninterrupted and proper execution of outpatient and inpatient patient registration and admission processes;
• Ensuring proper collection of documents during registration and their integration into the system;
• Effective management of patient flow to emergency, polyclinic, and clinical departments;
• Informing and guiding patients regarding mandatory and voluntary health insurance;
• Organization of work with insurance companies, monitoring of contract implementation, and verification of compliance of services with insurance terms;
• Organization of coordinated medical processes between departments and doctors, management of medical trajectory in complex cases;
• Management of all stages of the patient's journey from admission to discharge (route management);
• Preparation and presentation of medical service packages (checkups, surgeries, etc.);
• Participation in sales and promotional strategies for service promotion;
• Presentation of paid services and effective communication with patients;
• Prompt informing of patients about services, prices, procedures, and documentation;
• Supervision of information desk and service desk operations;
• Monitoring of documentation and delivery of instructions for discharged patients;
• Preparation of work distribution and shift schedules for registration, coordination, insurance, and information desk employees;
• Management and control of various shift modes;
• Supervision of adaptation and internal training of new employees;
• Proposing initiatives for process improvement and optimization of registration procedures.

Candidate Requirements:

• Higher education (in healthcare, management, or related fields);
• Minimum of 5 years of relevant work experience;
• Knowledge of medical management and healthcare systems;
• Familiarity with patient registration and admission processes;
• Knowledge of insurance systems and payment mechanisms;
• Understanding of software principles in healthcare information technologies;
• Skills in document preparation, registration, and organization;
• Fluency in written and spoken Azerbaijani, knowledge of English is an advantage;
• Proficiency in Microsoft Office programs;
• Strong communication skills, initiative, responsibility, and leadership ability.

Additional Information:

• Workplace: Khankendi, Karabakh
• Salary: Competitive and offered based on professional experience

Interested candidates should send their CV to [email protected] with the subject line “Head of Patient Services Department”.