After Sales Executive

Job Description:

Managing authorized service network, call center and spart part warehouse with minimum cost and maximum customer satisfaction in Azerbaijan, Georgia;

Develop and implement customer care policies, processes, and performance metrics;  

Handle escalated customer inquiries and complaints with professionalism and empathy;  

Analyze customer feedback and data to identify trends and improve service quality;  

Collaborate with cross-functional teams to enhance the overall customer experience;  

Train team members on best practices, product knowledge, and customer engagement;  

Monitor team performance, providing regular feedback and coaching; 

Ensure compliance with company standards and industry regulations.

Qualifications:

Bachelor's Degree in related fields;

Minimum 5 years of experience in related functional areas;

Having experience in home appliances industry;

Excellent verbal and written skills in English and Russian;

Basic knowledge of customer care operations, having a good network about Azerbaijan finished goods service centers and extended knowledge on Consumer Rights and legislations;

Good command of CRM Systems/SAP and MS Office applications;

Excellent communication, problem-solving, and interpersonal skills. Strong leadership and team management abilities.  

Role Review:

As the Customer Care Executive, you will oversee our customer service team, aftersales service networks, resolving escalated issues, and driving customer satisfaction. You’ll play a key role in shaping our customer care strategy and fostering a positive, solution-oriented team culture.This role directly contributes to brand awareness and customer’s loyalty.

Interested candidates can send their CVs with the subject "After Sales Executive" to the email address [email protected]